SIT Alemira is looking for a Professional Services Project Manager to join the Professional Services team. The successful candidate will be able to work with customers, and implement complex product configurations for customers.
The ideal candidate has 3+ years of Level 3 or Level 4 technical support or professional services experience, basic programming skills, and REST API experience. We’re looking for a quick learner with a sense of self-responsibility to join our 100% remote team (CEST time zone) as a full-time team member.
DUTIES & RESPONSIBILITIES:
- Actively work with current and prospective customers to collect and document their implementation requirements and Alemira product usage scenarios
- Configure a range of products—100% hands-on. Examples: Custom virtual machine images, Collections of REST API requests, Configurations Learning Management Systems (Open edX), Acumatica billing systems
- Troubleshoot and implement defect fixes in collaboration with engineering teams
- Create best practice guides, collaborate with internal knowledge portals and create other process documentation
- Test and sign off new product version deployments to customer production
QUALIFICATIONS & EXPERIENCE:
- A proven track record of providing Level 3 or Level 4 technical support OR Professional Services implementations OR basic programming projects with REST API
- Ability to analyze and address technical issues
- Ability to collect requirements and document a project and an implementation plan
- Familiarity with and experience in SQL
- Basic self-guided scripting or programming experience, including systems configuration (e.g. in Python, Bash, PowerShell)
- Ability to convey technical information effectively
- Excellent analytical, verbal and written communication skills
- Fluent English (both verbal and written), German is a heavy plus
WHAT WE OFFER:
- Competitive salary
- Comprehensive health insurance
- Choice of equipment ( i.e. laptop, monitor, etc).
- Fully remote job with a flexible working schedule
- International company with large-scale projects and global clients.
- Community of passionate experts to exchange knowledge and expertise with.
- Opportunity to contribute to a better future of education together with a friendly and open-minded team.